08-09 Tower Hamlets Index (In-Year Reporting)
PI Ref No	PI Description	Responsible Officer	Frequency available	Actual 07/08	May Target	Apr-May Actual	08/09 Target	09/10 Target	10/11 Target	Traffic Light	Next reported
Theme 1: One Tower Hamlets
BV008, RES038, SP506	Percentage of Undisputed Invoices Paid on Time	Paul McDermott	Monthly	87.87	97	86.74	97	98	98	AMBER	Q1
Monthly Performance:   A detailed extract of all payments made outside the timeframe has been identified for April. An analysis has been prepared identifying specific causes that will be passed to the preformance team and shared with Corporate Directors.
BV011a, CE045a, RES045a, SP517	Percentage of top 5% of earners of Local Authority staff that are women.	Deb Clarke	Monthly	52.71	50	51.39	50	50	50	GREEN	Q1
BV011b, RES044a, SP516	The percentage of the top 5% of Local Authority staff who are from an ethnic minority.	Deb Clarke	Monthly	17.43	17.5	16.61	22	25	27	RED	Q1
Monthly Performance: Outcome lower than expected and trend moving in the wrong direction. However, change against last month is relatively small. Work continues to improve performance in this area including a further Aspiring Leaders course imminent and recruitment review continues
BV011c, RES002	Percentage of the top paid 5% of staff who have a disability (excluding those in maintained schools.)	Deb Clarke	Monthly	3.51	3.55	3.55	4.1	4.7	5.4	GREEN	Q1
BV012, CE046a, RES046a, SP505	Number of working days/shifts lost to sickness absence per employee.	Deb Clarke	Monthly	8.75	8.4	9.12	7.5	7	6.5	RED	Q1
Monthly Performance: Absence, having increased in April, has reduced slightly in May. Whilst there is no obvious reason for the increases, reporting has improved in terms of both absence returns submitted and outcome reports, which includes trigger information, reaching line managers and service heads within three weeks of completing returns. All areas continue to focus on absence management.
CE053a, RES053a, SP513	Percentage of complaints completed in time - Council as a whole - Stage 1	Ruth Dowden	Monthly	74	74	72	80	80	80	AMBER	Q1
Monthly Performance:   Mainly CLC responses holding back improved performance, however, some directorates with fewer complaints should also be performing better.
RES057	Percent of calls to Hot Lines answered	Keith Paulin	Monthly		95	94.1	95	95	95	AMBER	Q1
RES058	Average waiting time for calls to Hot Lines to be answered	Keith Paulin	Monthly		30	38	30	30	30	AMBER	Q1
Monthly Performance: A number of vacancies in the Contact Centre were filled during April which, following induction and training, produced the improvement in performance shown for May. This improvement continued into June, and all targets were met for this month. Staff also continue being trained for generic working to provide extra resources for the high demand services
RES059	First contact resolution of calls to Hot Lines	Keith Paulin	Monthly		80	85	80	80	80	GREEN	Q1
Theme 2: A Great Place to Live
CPAC02c, SP412	Number of physical visits to public library premises per 1000 population	Paul Martindill	Monthly	9710.7	1573	1505	9438.9	9416.89	9396.3	AMBER	Q1
Monthly Performance: Idea Stores and library visits continue to improve, with over 320,000 visitors in the first two months of 2008/09. This was just short of the bimonthly target. Each site has individual targets to meet and will be focusing on activities to improve performance during the year.
LAANI192, National192	Percentage of household waste sent for reuse, recycling and composting	Heather Bonfield	Monthly	13.73	15.66	14.96	19	26	32	AMBER	Q1
Monthly Performance: None of the major initiatives under the recycling improvement plan have the effects realised as yet. The Service expects the impact to be demonstrated in future months.
PI Ref No	PI Description	Responsible Officer	Frequency available	Actual 07/08	May Target	Apr-May Actual	08/09 Target	09/10 Target	10/11 Target	Traffic Light	Next reported
Theme 3: A Prosperous Community
LAANI117, National117	16 to 18 year olds who are not in education, employment or training (NEET)	Mary Durkin	Monthly	8.2	10.12	9.3	7	6.25	6	GREEN	Q1
LAAS604, LPSA010b, SP408	Number of under 16s who are active users of the Idea Stores and libraries	Judith St John	Monthly	16008	12863	12569	14405	14549	14694	AMBER	Q1
Monthly Performance:   The target is not currently being met but a summer programme of activities for under 16s has been planned. This will focus on recruiting and also on retaining young users in high numbers across the rest of the year. The impact of the increased activity for young people should result in improved performance by September
National087	Secondary school persistent absence rate	Helen Jenner	Termly		5.3	N/A	5.3	5.1	4.9		Jan
Monthly Performance:   Spring term figure not available yet
PI Ref No	PI Description	Responsible Officer	Frequency available	Actual 07/08	May Target	Apr-May Actual	08/09 Target	09/10 Target	10/11 Target	Traffic Light	Next reported
Theme 4: A Safe and Supportive Community
LAANI015, National015	Number of most serious violent crimes per 1,000 population	Andy Bamber	Monthly		N/A	43	N/A	N/A	N/A		Q1
Monthly Performance: Outturn of 08/09 will be used as baseline (New indicator). Target setting will commence aften baseline established.
LAANI016, National016	Number of serious acquisitive crimes per 1,000 population	Andy Bamber	Monthly		5.7	5.37	34	33.4	32.7	GREEN	Q1